Frequently Asked Questions

Do you have a storefront?

No, we don’t operate a storefront. Our corporate address is for communication purposes only. We offer all of our services from our mobile unit, 24/7.

Are you available outside of normal business hours?

Yes! We work 24/7 and can respond to your call any time, no matter how late or early the hour.

What areas do you serve?

We serve all areas of the city! We can come out to you wherever you are in the Nashville city limits.

How does your service work?

With Downtown, it’s really quite simple.

  1. You call us and tell us about your situation and location.
  2. We provide a rough estimate of the price and arrival time of the locksmith.
  3. We arrive and assess your situation, giving you the price of the service.
  4. If you accept, we complete the job then and there.
  5. You pay and get on your way!

How long will it take you to get to me?

The exact amount of time it will take for us to respond to your situation depends on your location relative to our mobile unit, whether we are completing another job, and the amount of traffic in the area. However, we make every effort we can to treat each callout as if it were an emergency, so we hustle to get out to you as quickly as we possibly can. We will never purposefully make you wait around for no reason.

Are you licensed? How can I check?

Downtown Locksmith is a licensed locksmith company and our license number is 474. The Tennessee Department of Commerce and Insurance requires all practicing locksmiths in the state of Tennessee to be licensed. You can find more information out on their website:

FAQ - Downtown Locksmith - Nashville, TN

How much do your services cost?

You can find out the minimum and maximum estimated cost for each of our services by visiting our prices page. Keep in mind that we charge a $29 service charge for every callout and that the price of each job depends on several factors: the type of lock or key hardware, the complexity of the job, the make and model of your car, etc… We will always quote you a price before we begin any work. Should you choose not to continue with the service, the $29 service charge will still be applicable. I’ve heard of locksmiths drilling holes into locks during lockout situations. Will you damage my door or my locks when trying to gain entry?

Nope! Downtown Locksmith is focused on non-destructive methods of entry when it comes to your home, car, or commercial lockout. We have plenty of tools to help us do that, and we know how to use them! Drilling a hole into a lock is almost never required unless the lock is a high-security lock made to resist picking (for example, a safe lock.) Drilling an unnecessary hole is a practice of unreliable and unprofessional locksmiths who want to make an extra buck by charging you for a replacement lock. At Downtown, we keep everything above board – there’s no need to worry about us damaging your property.

I don’t know much about lock and key hardware. Can you help me understand my problem and how to fix it?

Absolutely! It’s okay if you don’t know much about lock and key technology – most people don’t. That’s why we’re here – we’ve trained and practiced for years! When we respond to your call, we will explain what the problem is, walk you through the solution, and give you advice about how to properly maintain your locks and keys.

I need new locks, but I don’t know which ones to choose!

Fear not! Downtown Locksmith has you covered. We know just about all there is to know about locks and keys. We can help you find the right locks based on the unique needs of your family, home, or business.